Exchanging a product is handled on a case-by-case basis and cannot be guaranteed in advance. An exchange may require an amendment to your contract, which could include additional costs. Below are general guidelines regarding exchanges:
Exchanges are not allowed for any kit products unless approved by Discovery Education in writing and any applicable additional costs are paid.
Products can only be exchanged for similar products, e.g. Student Editions for Student Editions, or Teacher Editions for Teacher Editions.
The product being exchanged has to be from the same product line, e.g. Modular for Modular, or NGSS for NGSS.
If your contract is part of a Modular bundle with a set number of units, then exchanges can only be made for the same quantity of units, e.g. a 3-unit bundle can only have 3 units.
Exchanges cannot exceed the total quantity of product available. For example, if only 10 Teacher Editions are available, exchanges can only be made for up to 10 Teacher Editions.
Exchange requests must be submitted and approved before the order fulfillment confirmation. Once fulfillment begins, changes may not be possible.
If you would like to exchange products on an existing order, please reach out to us or your rep to make this request. Below are some pieces of information to provide when submitting this request:
Are the products from the same grade band (e.g. K-2, 3-5, 6-8)?
Is the exchange due to a language change? e.g. Spanish to English
How many products are being exchanged?
Is this a permanent change, or is this a one-off temporary change for the current year?
If an item is being exchanged or returned because it was missing, damaged, or incorrect due to our error, please let us know within 30 days of delivery. When reported within that timeframe, we will replace eligible items at no additional cost.
For more information, see this article: What if something is wrong with my order? (component missing or arrived damaged).