FAQs

Technical Requirements

• What are recommended firewall and filter exclusions?
• What are the technical requirements needed to use Discovery Education?
• How can I check the requirements needed to use Discovery Education on my device?

School & User Management

• How can I maintain accurate data from one school year to another?
• How do I request to have a new school set up and licensed for Discovery Education products?
• How can my students access Discovery Education resources?
• How can I run usage reports?
• How do I archive an admin user to prevent future access to Discovery Education?
• How do I unarchive a class?

Logging In

• How can I help students who lost their QR code?
• How Do Students Sign in to Discovery Education?
• Why is it asking my students to log in?
• Why does my password reset every day?
• Why does it say my account is expired?
• Why do I get an error message when creating a username and password?

Studio

• Frequently Asked Questions with Studio

Quiz

• Quiz Library FAQ
• Frequently Asked Questions: Quiz

Managing Content

• Can I share Discovery Education resources to Seesaw?
• How can I manage content/assets?
• How can I use Techbook content offline?

Tools & Features

• How do I change the language display in Chrome?
• Builder Tools Retirement
• Can I use Google Translate with your website?
• How do I access Discovery Education Assessment?
• Am I able to reorder assessment questions after assigning to students?
• Is the Assignment Builder Tool and Writing Prompt Builder Tool still available?

DE Materials FAQ

• Contents of Kits
• Ordering and Shipping
• Delivery of Order

• Mystery Science Packs

Professional Learning FAQs

• Access and Product Information
• Planning and Scheduling
• Session Types and Duration
• Participant Logistics
• Content and Course Selection
• Facilitator and Delivery Details

Company & Product Information

• How can I limit content by grade bands for my students?
• Health Curriculum Pack
• How can I get support or share feedback?
• How does Discovery Education vet and curate content?
• Where can I find information about Discovery Education products?
• How can I access Mystery Science content in Discovery Education?

Coding

• Where should students start in Coding?
• What grade level(s) is Coding designed for?
• What is the difference between Apps and Gallery?
• Can I assign coding lessons to students?
• Is there a suggested pacing or timing for Coding lessons?
• How do students share their coding apps with each other?

Augmented Reality

• Augmented Reality FAQ